Friday, August 22, 2003

What's the buzz?

Delta relaxes ticket exchanges

Following the lead of American Airlines and Continental Airlines, Delta Air Lines Thursday said it was relaxing its policy on changing a non-refundable ticket.

The Atlanta-based airline, which operates its second-largest hub locally at the Cincinnati/Northern Kentucky International Airport, now will allow someone to cancel a flight and rebook it anytime within a year of the date of the ticket is issued.

The airline must be notified before the original flight was scheduled to depart.

Previously, travelers had to decide on new travel plans by midnight of the original travel date.

Such changes will still result in a fee of $100.

"Customers can more easily change their schedules without worrying about losing the value of their ticket," Harlan Bennett, Delta's vice president for revenue management, said. "This is just one example of a company-wide initiative to make travel easier. ..."

If the fare or charges on the new flight exceed the value of the original ticket, the passenger still must pay the extra costs.

In addition, some non-refundable fares are not eligible, although a Delta official said those tickets are the deeply discounted fares bought on online sites such as or Hotwire.

James Pilcher

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