BUSINESS NEWS FOR MONDAY, NOVEMBER 12, 2001
Corporate volunteerism on rise
        Only hours after President Bush called upon Americans for a renewed commitment to volunteerism, the Ohio Valley office of Ernst & Young was already at it.

ECKBERG: Keep the customer satisfied
        Want to know how well your business is going to do? Try this exercise.

The Success Coach
        I have been recently promoted to regional sales manager and have one employee who is giving me headaches. I can tolerate his arrogance but not his poor performance. How can I encourage him to improve?

Morning Memo
        Hot tips and news to start your business day.

Promotions & new on the job
        Shari M. Fox has been appointed secretary of the National Committee on Planned Giving.

SUNDAY SPOLIGHT
Broadwing's wings clipped
        Employees of Cincinnati Bell, which this summer was named the nation's best local and long-distance provider by J.D. Power & Associates, are increasingly nervous that cost-cutting by parent Broadwing Inc. will include them.

P&G's Ivorydale complex evolving
        The graying complex of low-lying buildings off Spring Grove Avenue, still a hub of many brands, is undergoing some of the biggest changes in its 115-year history.

SPECIAL REPORT
Greater Cincinnati 100
        Manufacturing dominates the field among Greater Cincinnati's 100 biggest private companies.
11 companies break into top 100
List of Greater Cincinnati 100