Friday, August 03, 2001
Tristate Summary
Feedback site unveils new tool
PlanetFeedback is introducing a new technology that allows companies to view customer responses in real time at the ATP Masters Series Cincinnati this week in Mason.
The management tool, called ExpressFeedback, is designed to help companies, organizations and events collect and analyze customer feedback.
At the tennis event, customers will be able to provide feedback on parking, amenities, concessions and other issues online at www.masters-series.com/cincinnati. The tournament began Wednesday and runs through Aug. 12.
PlanetFeedback officials say instant responses will allow for quicker reactions from companies, while also providing e market research data.
The company already has used it with five different clients, including the Chicago Tribune.
Timken to cut 300 more jobs
Canton, Ohio-based Timken Co., a bearings maker with operations in 24 countries, plans to cut another 300 jobs, about 15 percent of its work force, because of a slowing economy.
Timken this week said it would cut the jobs in North America and western Europe, most of them by December.
In April, Timken announced plans to eliminate 1,500 jobs, or 7 percent of its work force, as part of a restructuring meant to save $100 million a year. The company employs about 19,700 people, a spokeswoman said.
Hortons fuels Wendy's upswing
Dublin, Ohio-based Wendy's International Inc. said second-quarter earnings rose 11 percent, driven higher by strong sales at its Tim Hortons coffee-and-doughnut chain.
The nation's third-largest hamburger chain said it made $56 million, or 47 cents a share, on revenue of $610 million for the quarter ended July 1
— From staff and wire reports
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