Sunday, July 08, 2001

Police talk up 'customer service'

By Robert Anglen
The Cincinnati Enquirer

        For years, Cincinnati Police have been stressing customer service. They push it in meetings, in training sessions, in roll calls and at the police academy.

        City Manager John Shirey says that's one reason the division started a process in 1997 of asking citizens who have filed minor complaints against officers to have face-to-face meetings with those officers and their supervisors.

        Police Chief Tom Streicher, who was pushing customer service before the April riots, says it is a key to good relationships between officers and the community.

        He and his command staff consistently stress to officers that they should keep “customer service” in mind as they do their jobs.

        Customer service is not specifically mentioned in the division's mission statement; its list of values includes “integrity as the basis for community trust.”

        In 1998, interim chief Ted Schoch said in the division's annual report: “As we approach the millennium, we are confident we will continue to provide an efficient police service and a police division that is customer friendly.”


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